AI Voice, Chat & SMS for NetSuite by Contivio vs ContractNow - Contract Management for NetSuite

Extend the power of NetSuite with Contivio’s AI powered omnichannel contact center. Contivio unifies voice, chat, and SMS inside NetSuite, routing customers to the right rep, screen popping the full customer record, and automatically logging notes, call summaries and recordings. With built in AI for call transcription, real time insights and virtual agents, Contivio automates agent workflows and saves minutes on every interaction so your team can focus on delivering an exceptional customer experience.

ContractNow seamlessly integrates with NetSuite to bring complete visibility and control to businesses' contract portfolios. Create and maintain a central source of truth in a dedicated contract repository. Manage renewals, obligations and reporting, with all information accessible via NetSuite. ContractNow's SuiteApp supports vendor self-service registration and onboarding, with documentation and sign-off requirements being fulfilled automatically. Vendor records are synced between NetSuite and ContractNow, with users able to move back and forth between systems as required.