AI Voice, Chat & SMS for NetSuite by Contivio
Extend the power of NetSuite with Contivio’s AI powered omnichannel contact center. Contivio unifies voice, chat, and SMS inside NetSuite, routing customers to the right rep, screen popping the full customer record, and automatically logging notes, call summaries and recordings. With built in AI for call transcription, real time insights and virtual agents, Contivio automates agent workflows and saves minutes on every interaction so your team can focus on delivering an exceptional customer experience.
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Overview
Extend NetSuite into an Omnichannel Contact Center
Contivio brings the next generation of customer engagement to NetSuite. Our AI powered omnichannel contact center unifies every conversation including phone, voicemail, chat, and SMS inside a single seamless experience.
With patented CloudConnect technology, Contivio connects to any version of NetSuite in minutes without a single line of custom code, no matter how customized the system. From the moment it is live, AI transforms unstructured customer interactions into real time insight by automatically capturing, summarizing, and routing every call, message, and chat.
Trusted by NetSuite organizations worldwide, Contivio delivers the entire contact center stack, from VoIP through AI bots, so teams can engage customers from anywhere and create exceptional experiences that drive growth.
Key Benefits
- AI-powered engagement across voice, chat, and SMS – unify every customer conversation in NetSuite and automatically capture, summarize, and route interactions in real time.
- Smarter routing and screen pops – ensure every customer reaches the right rep instantly, with full context surfaced directly in the correct NetSuite record.
- Accelerated sales cycles – use AI-assisted lead dialing and power dialing from within NetSuite to close deals faster.
- Automated agent assistance – reduce turnover and increase satisfaction by eliminating tedious manual tasks with AI call notes, sentiment analysis, and suggested next actions.
- Faster onboarding & training – leverage intuitive software, guided call scripts, and AI-powered coaching tools to get agents productive quickly.
- Lower total cost of ownership – all-inclusive concurrent user pricing, AI efficiencies, and native NetSuite integration reduce operating costs and increase ROI.
Customer Quote
"We threw around the idea of moving to a Cloud Phone System for two years. In the end, Contivio was the best fit for our needs. Clients love our secondary communication channels such as Live Chat and SMS. It helps us maintain customer loyalty, and having Contivio push those interactions to NetSuite makes life much easier for our users. My only regret is not having made the move to Contivio earlier."- Kathryn Small, Chief of Staff, White Labs
Company Differentiators
- Product - Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities.
- Technology - Made for the Cloud, proven performance, multi-tenant, industry leading scalability and patented technologies.
- Flexibility -Global VoIP & WebRTC Support, Seamless connection to NetSuite, Deploy from anywhere via our Softphone, Mobile App or IP Phone.
- Reliability -Global scalability with no hardware or software to maintain, highly secure, and designed to support 99.995% telco reliability.
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AI Voice, Chat & SMS for NetSuite by Contivio
