SMS for NetSuite by Sinch Engage
Add two-way SMS & MMS to NetSuite with Sinch Engage. Automate notifications using workflows, saved searches, templates, or batches, and view conversations on the customer record. AI-powered SMS workflows, conversation summaries, suggested replies, and actions so your team can respond faster, reduce manual work, and move with confidence.
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Overview
AI-Powered Text Messaging for NetSuite
Extend the power of NetSuite with Sinch Engage. We embed intelligent, two-way SMS and MMS conversations directly into your existing workflows, helping your team respond faster, reduce manual work, and move with confidence.
Our AI-powered features—including automated in-conversation actions, smart replies, and conversation summaries—keep your customers connected and your teams aligned.
Key Benefits
- Automate Tasks with AI: Let AI suggest and carry out actions like rescheduling appointments or creating support tickets directly from SMS replies—you just approve
- Work Smarter, Not Harder: Build workflows in minutes with AI guidance, respond faster with AI-suggested replies, and get instant conversation summaries
- Seamless NetSuite Experience: Manage all SMS conversations directly within NetSuite records and trigger messages from your existing workflows and saved searches
- Powerful Automation & Reporting: Save time with automated campaigns using templates, schedule messages for the perfect moment, and track performance with detailed reports
- Scale Globally with 24/7 Support: Send messages worldwide with built-in compliance tools and get help anytime from our ERP-trained experts
Customer Quote
With this valuable addition to our sales process, we’ve added two million dollars in revenue, which is a significant increase, from customers who otherwise, we might not have gotten in contact with just from calling alone.- Cindy George, President, AMSR
Everyday Use Cases
Field Service: Keep field agents and back-office teams aligned.
- Send real-time job updates and confirmations
- Verify installations instantly with photo/image sharing (MMS)
- Let AI automatically handle appointment rescheduling based on customer replies
Customer Service: Enhance support with faster, smarter responses.
- Automate order status, delivery notifications, and return updates
- Let AI create a support ticket directly from a customer's SMS request
- Use AI-suggested replies to ensure a consistent and helpful tone
Marketing & Grow: Launch campaigns that reach and engage the masses.
- Send promotions, special offers, and event reminders in bulk
- Notify customers about restocks and product availability alerts
Billing & Collections: Simplify billing and reduce overdue payments
- Automate payment reminders, due date alerts, and overdue balance notifications.
- Send digital receipts and statements directly via SMS.
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SMS for NetSuite by Sinch Engage
