Customer Service
5 solutionsApps(5 total)
Integrations for NetSuite by Jitterbit
Jitterbit is a global integrations provider that offers fast and flexible integrations between NetSuite and any application in your tech stack, including legacy, on-premises, and cloud apps. Jitterbit’s iPaaS (integration platform as a service) enables NetSuite users to build reliable and scalable integrations that automate data flows from other platforms like CRM, e-commerce, payments, shipping, and more. By automating manual processes, NetSuite customers can eliminate errors and improve accuracy and efficiency across the customer lifecycle. Pre-built Process Templates accelerate implementation for key NetSuite integration use cases, including Salesforce, Shopify, BigCommerce, CommerceHub, HubSpot, Stripe, Coupa, Workday, Zendesk, ServiceNow, ShipStation, BMC, and many more. Our subscription model offers scalable and affordable integration solutions, and our international teams offer best-in-class service to any NetSuite user across the globe.
Productivity Tools
Intercompany Vendor Bill Management
Intercompany Vendor Bill Management automates the allocation of expense or item lines to multiple subsidiaries. Native Netsuite functionality restricts the accounting entries on vendor bills to a single subsidiary and does not permit the distribution of expenses to other subsidiaries. This solution bridges this gap and distributes the expenses/items to multiple subs
Productivity Tools
NetMint | Zendesk Connector
NetMint's Zendesk to NetSuite Connector is a SuiteApp that enables real-time, bidirectional data synchronization between Zendesk (customer support) and Oracle NetSuite (ERP). It’s purpose‑built—no middleware required—and streamlines workflows such as: Syncing customers and organizations: Keep contact data aligned across both platforms. Ticket/case integration: Zendesk tickets map to NetSuite support cases (with comments and attachments).
Customer Service
Five9 Cloud Contact Center for NetSuite
The Five9 Intelligent Cloud Contact Center is an out-of-the-box contact center software that provides cost savings, increased revenues, and customer loyalty benefits to any department within a company using NetSuite.
Customer Service
Celigo Zendesk Integration App
Celigo's Zendesk SmartConnector for NetSuite provides back office visibility of customer orders, payments, balances, and other financial information directly in Zendesk. Additionally, tickets, cases, customers, contacts, users, agents, and time-tracking information are synchronized between NetSuite and Zendesk. Built on Celigo’s integration iPaaS platform, integrator.io, the SmartConnector offers a prebuilt, fully managed integration with advanced capabilities to install, configure, monitor, and manage the integration without IT support or additional development.
Customer ServiceAbout Customer Service for NetSuite
Elevate customer experience with NetSuite customer service integrations. Find solutions for help desk management, ticketing systems, live chat, customer portals, knowledge bases, and case management. Provide faster, more personalized support while maintaining complete visibility in NetSuite.
When evaluating customer service tools, consider whether you want to extend NetSuite's built-in Case Management module or integrate an external helpdesk platform like Zendesk, Freshdesk, or Intercom. NetSuite's native case management works well for teams that want support history visible alongside sales and financial data on the customer record. External platforms typically offer richer agent interfaces, AI-powered ticket routing, and omnichannel support across email, chat, social media, and phone. If you go the external route, verify that the integration syncs cases, customer data, and order history bidirectionally so agents have full context without switching systems.
Support teams in this category commonly struggle with agents lacking order and payment visibility when handling customer inquiries, slow response times caused by switching between NetSuite and a separate helpdesk, and inability to track support costs against customer profitability. Look for solutions that surface recent NetSuite transactions — Sales Orders, Invoices, Return Authorizations, and Item Fulfillments — directly in the agent's ticket view. If you offer a customer self-service portal, prioritize tools that let customers check order status, download invoices, and submit return requests by pulling data from NetSuite in real time rather than maintaining a separate database.