Five9 Cloud Contact Center for NetSuite

Increase Productivity Across Your Operations

As an out-of-the-box solution with rock-solid reliability, the Five9 Intelligent Cloud Contact Center enables you to turn your Sales, Marketing, Customer Support and Finance departments into a call center, which results in more sales, higher productivity and lower operational costs.

Key Benefits

• Increased productivity through automation of telesales, telemarketing, customer support, inbound sales and collections functions.
• Reduced capital costs by delivering advanced capabilities across traditional infrastructure boundaries—at home, onshore and offshore.
• Increased sales with new revenue streams and improved efficiency.
• Greater effectiveness in all your operations by adding call center capabilities to the NetSuite applications you use in your company.

Customer Quote

“No matter what concept we come up with, Five9 seems to have a solution for it. Our confidence level is very high with Five9.” “A couple of years ago, we couldn't allow all our agents to work from home. Five9 has allowed us to scale better, grow very quickly, and be very flexible.” - Bernie Fraser, Technical Support Director, NetSuite

- Bernie Fraser - Technical Support Director NetSuite

The Right Fit for Any Operation

Gain control over inbound interactions including calls, chat, social, and email with intelligent routing. Using skills-based routing and customer data from NetSuite, you can identify intent and route customers to the right resource. 

Outbound operations leverage automated lead-management tools to help organize the sales funnel, empowering agents to focus on contact ratios and conversation rates and close deals. 

Streamline digital interactions and reduce training requirements with a single interface for interactions across voice, email, SMS, chat, and social messaging.