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The Five9 Intelligent Cloud Contact Center is an out-of-the-box contact center software that provides cost savings, increased revenues, and customer loyalty benefits to any department within a company using NetSuite.
As an out-of-the-box solution with rock-solid reliability, the Five9 Intelligent Cloud Contact Center enables you to turn your Sales, Marketing, Customer Support and Finance departments into a call center, which results in more sales, higher productivity and lower operational costs.
“No matter what concept we come up with, Five9 seems to have a solution for it. Our confidence level is very high with Five9.” “A couple of years ago, we couldn't allow all our agents to work from home. Five9 has allowed us to scale better, grow very quickly, and be very flexible.” - Bernie Fraser, Technical Support Director, NetSuite- Bernie Fraser - Technical Support Director NetSuite
Gain control over inbound interactions including calls, chat, social, and email with intelligent routing. Using skills-based routing and customer data from NetSuite, you can identify intent and route customers to the right resource.
Outbound operations leverage automated lead-management tools to help organize the sales funnel, empowering agents to focus on contact ratios and conversation rates and close deals.
Streamline digital interactions and reduce training requirements with a single interface for interactions across voice, email, SMS, chat, and social messaging.
Compare Five9 Cloud Contact Center for NetSuite with

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Celigo Zendesk Integration App
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Celigo's Zendesk SmartConnector for NetSuite provides back office visibility of customer orders, payments, balances, and other financial information directly in Zendesk. Additionally, tickets, cases, customers, contacts, users, agents, and time-tracking information are synchronized between NetSuite and Zendesk. Built on Celigo’s integration iPaaS platform, integrator.io, the SmartConnector offers a prebuilt, fully managed integration with advanced capabilities to install, configure, monitor, and manage the integration without IT support or additional development.
Five9 Cloud Contact Center for NetSuite
Seamlessly integrates with NetSuite creating a single, intuitive workspace which combines cloud contact center functionality and Oracle NetSuite platform, eliminating the need to toggle between applications.
Leverage practical AI solutions such as Five9 AI Agents and AI Agent Assist to deliver tangible business outcomes.
Increase customer satisfaction and reduce operational costs by providing self-service options for your callers that offer access to your services at a time of their convenience.
Skills-based routing and customer information determine customer intent and route customers to the right resource at the right time.
Dramatically increase your telemarketing and telesales productivity and business results by executing your NetSuite Campaigns using Five9 Outbound Dialers.
Dial your calling lists across multiple campaigns, automatically detect answering machines and busy signals, avoid "do-not-call" numbers, and automatically adjust the dialing pace according to agent availability.
Deliver consistent and personalized customer experiences with digital-first omnichannel customer journeys across all touchpoints.
Agents gain access to all the channels and can easily move between channels with the customer ensuring a seamless flow of information and communicate effectively.
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