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ReverseLogix delivers end-to-end returns, repairs, and warranty management directly integrated with your NetSuite, giving users full visibility, automation, and control over reverse logistics to drive efficiency, customer satisfaction, and cost savings.
ReverseLogix enables you to provide a totally branded and easy returns process that drives customer loyalty and provides a positive experience from start to finish.
Our robust policy and rules engine is configurable and changeable to meet your policies, claims rules, vendor entitlements, and approval hierarchies.
Customize your own branded, intuitive portal for B2C or B2B customers to initiate returns, check status, and get notifications.
Use the highly configurable returns processing module with guided workflows for receiving, inspecting, and grading product returns.
Plus, implementation time is quick. In just 4-6 weeks you start saving money, gaining business insights and centralized data, and achieving total visibility into your returns lifecycle.
Cut costs on labor and operations with an intuitive RMS platform
No more point solutions, rely on one solution that integrates into your tech stack for total returns visibility
Flexible rules engine for multiple product types and return processes
Valuable business intelligence, analytics, and reporting dashboards for actional insights
Totally open API and two-way integration with existing systems
Our decision for ReverseLogix was driven by the idea of having an end-to-end solution for the whole process flow, covering the needs of our consumers with a state-of-the-art returns process for our operational needs.- Kai Bahlmann
A returns management system streamlines and automates the entire returns process. Unlike using a WMS for returns, an RMS is a single, centralized platform for all return tasks and a single source for all returns data.

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Patchworks eCommerce iPaaS
ReverseLogix
ReverseLogix enables you to provide a totally branded and easy returns process that drives customer loyalty and provides a positive experience from start to finish.
Streamline returns processing, deeper operational efficiencies and reduce costs from product returns with best-in-class reverse supply chain technology.
Minimize labor challenges by streamlining returns processes, increasing automation, and improving profits.
Keep things moving and standardize decision-making from returns inspection. Ensure products are effectively restocked, repaired, and recommerced, every time.
ReverseLogix makes it simple to maximize value from any return. Easily manage parts replacement, warranty-based repairs, testing integrations, and more with Repairs Management Module.
The RevereseLogix Recommerce Module lowers your return management costs, drives new revenue streams, and enhances sustainability efforts. Whether you have a B2C, B2B, or hybrid operation, ReverseLogix supports recommerce programs for smarter returns, a better planet, and happier customers.
Support for:
ReverseLogix is built with meaningful metrics and game changing insights in every module. With end-to-end returns management and best-in-breed tracking and analytics, ReverseLogix is the solution to unite all your existing business technologies and deliver metrics and data to every team member.
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Patchworks Media Ltd
Oracle NetSuite and Patchworks enable seamelss integration between NetSuite and ecommerce platforms like (but not limited to) Shopify, BigCommerce, commercetools, Adobe Commerce (Magento), Commerce layer, Shopware, and OroCommerce. Patchworks also integrates Netsuite with other retail systems such as PIMs, OMS, WMS, POS, CRM and CDP.
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