Service Pro® for NetSuite by MSI Data
Maximize the profitability of your field service operations with Service Pro by MSI Data, a built-for-NetSuite platform. Give your service technicians the access and information they need to get work orders done right, the first time. Easily schedule, dispatch, and equip your field service technicians with a true mobile app that allows visual and written documentation of tasks and time even when offline. Give your back-office staff access to the most accurate data to observe labor utilization rates. Unlock visibility into areas you didn’t have before; identify key profit indicators, observe warranty claims, and optimize your business to collect the revenue you’ve earned.
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Overview
Service Pro® 10 Field Service Software for NetSuite
Service Pro® 10 is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive maintenance, installations and inspections.
As an enterprise suite, Service Pro automates business processes across the entire service organization, from Service Technicians and Customers in the field, to Schedulers, Service Managers and Executives in the back office.
Key Benefits
In addition to automating core business processes like service contracts, scheduling and inventory management, running a field service operation with Service Pro also make day-to-day life easier on employees with an easy to use interface, and integration with NetSuite.
- Easy to use interface
- Mobile app for technicians runs on iOS (iPad, iPhone), Android or Windows
- Native mobile application which runs offline or online
- Invoice work more quickly
- Increase service workforce utilization
- Improve first time fix rate
- Decrease customer ETA service windows
- Streamline cumbersome processes
- Grow revenue-producing field staff without adding overhead
- Provide better customer communication
- Increase service contract renewal rate
- Integrated with NetSuite
Deep Feature Set for Field Service Management
A single application covering both the field and the back office, Service Pro manages the entire field service lifecycle, from calls, quotes, and scheduling to mobile work orders for technicians and invoicing.
- Customers and Sites
- Dispatching
- Work Order Management
- Asset Management
- Spare Parts and Inventory
- Warranties
- Technician Management
- Inspections
- Tasks
- Segments
- Appointments
- Reporting
- Drag and Drop Field Form Creation and Editing
- Photo and Signature Capture
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Service Pro® for NetSuite by MSI Data
