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Maximize the profitability of your field service operations with Service Pro by MSI Data, a built-for-NetSuite platform. Give your service technicians the access and information they need to get work orders done right, the first time. Easily schedule, dispatch, and equip your field service technicians with a true mobile app that allows visual and written documentation of tasks and time even when offline. Give your back-office staff access to the most accurate data to observe labor utilization rates. Unlock visibility into areas you didn’t have before; identify key profit indicators, observe warranty claims, and optimize your business to collect the revenue you’ve earned.
Service Pro® 10 is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive maintenance, installations and inspections.
As an enterprise suite, Service Pro automates business processes across the entire service organization, from Service Technicians and Customers in the field, to Schedulers, Service Managers and Executives in the back office.
In addition to automating core business processes like service contracts, scheduling and inventory management, running a field service operation with Service Pro also make day-to-day life easier on employees with an easy to use interface, and integration with NetSuite.
A single application covering both the field and the back office, Service Pro manages the entire field service lifecycle, from calls, quotes, and scheduling to mobile work orders for technicians and invoicing.
Compare Service Pro® for NetSuite by MSI Data with

Eyelit MES and APS
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The Eyelit MES software drives and improves factory performance by focusing on your business pressures people, time, cost and compliance. By eliminating spreadsheets, paper-based operations and manual data collection, we deliver improved performance driven by dynamic production planning, automated shop-floor data collection and real-time performance analytics. Eyelit Technologies works in tandem with NetSuite, importing master data where available and automatically feeding production data back into ERP in real-time. The Eyelit solution minimises data entry, reduces data error and enables smarter manufacturing business decisions.

appficiency Serial and Lot Tracer for NetSuite
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The appficiency Serial/Lot Tracer (SLTR) bundle is designed to fit into client accounts with minimal additional user work for immediate capabilities to use Global Search in NetSuite to quickly discover a lot or serial numbers’ genealogy. It also provides significant flexibility for the power user. On installation, the bundle allows new transactions, including deep work orders and multi-step manufacturing processes in NetSuite to start tracking serial and lot numbers. This begins by two customizations that create the necessary data trail for native NetSuite to be fully leveraged. SLTR can also be implemented historically for complete catch up where native NetSuite serial/lot numbers have been used.
Service Pro® for NetSuite by MSI Data
Service technicians communicate seamlessly with scheduling personnel while completing work orders and inspections on their iOS, Android or Windows device with Service Pro® Mobile.
The mobile app manages contacts, status, assets, labor time via automated punch clock, parts, segments, tasks, inspections, signatures, and photos.
Schedulers can optimize technician time and minimize customer wait time with easy, drag and drop scheduling and technician location, availability and skill set data.
Run a more lean service parts inventory and reduce inventory leakage with Service Pro spare parts and inventory management capabilities.
As a back office and mobile application, Service Pro manages rolling and centralized warehouse inventory, as well as daily parts consumption by technicians in the field.
Service Pro helps service organizations that sell, repair, maintain, and inspect equipment assets centralize tracking and management of those assets, their components, serial numbers, location, coverage and service history.
Service Pro automates management of service contracts and their corresponding preventive maintenance tasks.
Key features for managing service contracts and maintenance include auto-scheduling, covered equipment, renewals and billing.
Provide key internal and external stakeholders in your service organization with the information they need, when and where they need it.
Service Pro Portals are role-based, and provide performance information in graphical displays to customers, technicians, service managers and executives.
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