IDI Billing Solutions for NetSuite

Innovate, Automate, Elevate—Build A Better Experience wIth IDI Billing Solutions

For nearly 30 years, IDI Billing Solutions has been a trusted leader in the communications industry, providing cutting-edge billing, automation, and workflow solutions that help service providers stay ahead in a fast-evolving market. With a proven track record of innovation and excellence, IDI empowers telecom companies to modernize their operations, streamline complex processes, and adapt to changing demands with confidence.

At the core of IDI’s value is a cloud-based, convergent BSS/OSS platform built to support a wide range of business models, advanced rating structures, and forward-thinking service offerings. This modern solution delivers the flexibility and scalability providers need to enhance digital experiences, automate operations, and expand services with ease. Whether launching new offerings or optimizing existing ones, IDI helps transform ideas into growth—boosting productivity, reducing costs, and elevating customer satisfaction along the way.

Key Benefits

Accelerate Time-to-Revenue — Rapidly launch new services, promotions, or pricing models with a flexible, cloud-based BSS/OSS platform designed for speed and scale.

Streamline Operations & Cut Costs — Automate complex workflows and reduce manual processes to boost efficiency, lower operating expenses, and free up internal resources.

Enhance the Customer Experience — Deliver a modern digital experience that increases satisfaction, improves retention, and reduces support call volumes.

Scale Seamlessly as You Grow — Whether you’re expanding markets, adding services, or integrating new technologies, IDI’s platform grows with you—without heavy lift.

Partner with Proven Telecom Experts — With nearly 30 years of telecom focus, IDI offers deep industry expertise, white-glove onboarding, and long-term support that goes beyond software.

Customer Quote

IDI knows our customer base really well, and they’ve been with us every step of the way as we’ve expanded and moved into new markets. They’re always ready to work with our team and help us hit our timeframes.

- FirstLight Fiber

Boost Productivity & Maximize Profitability With A Comprehensive Suite of Solutions

Design Quickly — IDI’s Product Catalog serves as the backbone of your business, providing you with the tools and capabilities needed to attract, engage, and retain customers based on what they want and need at any given time along their customer journey.

Sell Confidently — Our centrally managed, fully customizable order management engine empowers you to execute dynamic retail promotions and deliver a seamless, streamlined experience to your customers.

Deliver Effortlessly — Streamline and automate the most complex aspects of your business—order fulfillment—with unparalleled precision and efficiency.

Invoice Reliably — Rate and bill any service, any product, any market – at any time.

Manage Smartly — Deliver comprehensive account servicing from a single, intuitive platform, featuring highly configurable self-care tools that reduce call center costs and significantly boost customer satisfaction.